Fintech vendor CSI has partnered with HuLoop, an AI-driven no-code automation provider, to help banks streamline operations and reduce costs. The collaboration integrates HuLoop’s Work Intelligence platform with CSI’s NuPoint Core Banking System, giving financial institutions new tools to manage accounts, transactions, and compliance-heavy workflows.
Tackling Banking Challenges
Banks face mounting challenges in customer onboarding, document-heavy processes, and regulatory oversight. These areas often create bottlenecks, lead to errors, and contribute to employee fatigue from repetitive tasks. For community and regional banks under pressure to expand without adding staff, automation offers a way forward.
Human-in-the-Loop Approach
HuLoop emphasizes a balance between human oversight and AI. Instead of replacing employees, intelligent agents handle routine, low-value tasks, freeing staff to focus on customer relationships and higher-value responsibilities. “By integrating HuLoop into CSI’s NuPoint ecosystem, we’re making it easier for institutions to deploy AI automation quickly, securely, and in a regulator-friendly way,” said Todd P. Michaud of HuLoop.
Real-World Impact
The no-code platform unifies process automation, workflow orchestration, document handling, and even automated testing for lending and collections. Jeremy Hoard, EVP & Chief Banking Officer of Legends Bank, reported improved back-office efficiency that allows employees to dedicate more time to customer service.
Enhancing Core Banking Systems
Jason Young, vice president of product management at CSI, described the initiative as an extension of the NuPoint platform: “We’re extending NuPoint with proven AI-based automation capabilities that simplify operations and help institutions deliver exceptional service.”
Looking Ahead
As banks navigate strict compliance requirements and increasing operational costs, integrated AI automation is becoming a cornerstone of growth strategies. By blending human oversight with machine intelligence, CSI and HuLoop are positioning their joint solution as a way for community and regional banks to stay competitive while maintaining regulatory confidence.
